Privacy Policy

Who we are

align & nourish ("we", "us", "our") provides online nutrition coaching for women. We are the data controller responsible for your personal information, which means we decide how and why it is used.

If you have any questions about this policy or how we handle your information, you can reach us at align.nourish@gmail.com.

Information we collect

We only collect information that helps us provide our coaching services and respond to your enquiries. Depending on how you interact with us, this may include:

• Contact details such as your name, email address and phone number, when you complete a form on this website.
• The answers you provide in our discovery questionnaire, including your goals, symptoms and current challenges.
• Any message or information you choose to share when you get in touch with us.
• Health and lifestyle information you share with us as part of coaching, which you provide voluntarily so we can tailor our guidance.
• Basic technical information, such as general analytics about how visitors use the site, where this is collected.

You are never required to share more than you are comfortable with, though some information is necessary for us to provide coaching effectively.

How we use your information

We use the information you provide to:

• Respond to your enquiries and arrange your free discovery call.
• Provide, personalise and deliver our coaching services.
• Communicate with you about your programme, including check-ins, feedback and resources.
• Send you the free guide or other resources you have specifically requested.
• Improve our services and understand how our website is used.

We will never sell your personal information, and we will not send you marketing you have not asked for.

Our legal basis

Under UK data protection law, we rely on the following legal bases to process your information:

• Consent: where you have actively given us permission, for example by submitting a form or requesting our guide.
• Contract: where processing is necessary to deliver the coaching services you have signed up for.
• Legitimate interests: where we use limited information to run and improve our services, in a way that does not override your rights.

Because health information is sensitive, we only process it with your explicit consent, given freely as part of your coaching.

Sharing your information

We keep your information private and only share it where genuinely necessary. This may include trusted service providers who help us operate, such as our website host and form or email tools, all of whom are required to protect your data.

We may also disclose information if required to do so by law. We do not sell, rent or trade your personal information to anyone.

How long we keep it

We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. When it is no longer needed, we securely delete or anonymise it.

If you would like us to delete your information sooner, you can ask us at any time using the contact details below.

Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where there is no reason for us to keep it.
• Object to or ask us to restrict how we use your information.
• Withdraw your consent at any time, where we rely on it.

To exercise any of these rights, please email us at align.nourish@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

Cookies

Cookies are small files stored on your device that help websites work and understand how they are used. This site uses only the cookies necessary for it to function properly and, where applicable, basic analytics to help us improve.

You can control or disable cookies through your browser settings at any time. Please note that disabling some cookies may affect how the site works.

Security

We take reasonable and appropriate steps to protect your personal information from loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we work to keep your information safe and to limit access to those who genuinely need it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the date at the top of this page. We encourage you to review it occasionally so you stay informed.

How to contact us

If you have any questions about this privacy policy, or you would like to exercise any of your rights, please get in touch:

• Email: align.nourish@gmail.com
• Or use the contact form on our website.